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The Genesee County Land Bank prioritizes property maintenance complaints by triage.

We prioritize complaints through a process called "triage." By triaging complaints, we are able to take action on the following issues accordingly. High priority issues are addressed first, followed by medium and low priority issues. Please note issues under "No Action." The Genesee County Land Bank does not take action on these types of issues; any complaints filed that are determined to be "No Action" items will be administratively closed.

HIGH PRIORITY ACTIONS	MEDIUM PRIORITY ACTIONS	LOW PRIORITY ACTIONS	NO ACTION
Properties Listed for Sale with Land Bank Wellness Checks – Humans & Animals Occupancy Concerns Trees – Fallen on Private Structure Direct Threats Endangering Residents Utility Theft (Water, Electric, Gas)	Structure Boarding Vehicle Tagging/Towing on GCLB property Community Clean – Up Assistance² Flooded Basements – Running Water Mowing (Outside City of Flint)¹	Dumping & Trash Removal Brush Chipping & Removal Trees – Fallen on Private Property/Fence	Demolitions Scheduled Within 90 Days Fence & Property Line Clearing Rodents, Pests & Other Wildlife Trees Dropping Nuts, Leaves, Etc. Scheduled Mowing in City of Flint³ Backyard Mowing & Cleaning Boarding Structurally Deficient Buildings Vehicles Parked in Right-of-Way
*AVERAGE RESPONSE TIME: 5-10 WORKING DAYS*	*AVERAGE RESPONSE TIME: 15 WORKING DAYS*	*AVERAGE RESPONSE TIME: 20-25 WORKING DAYS*	*GCLBA DOES NOT TAKE ACTION ON THESE ITEMS*

1. Out-County mowing that is not regularly scheduled.
2. Scheduled and requested community clean up collaboratives.
3. Please reference our strategic mowing schedule here.

Average response times are subject to change due to staffing issues, inclement weather, equipment repairs, etc. This triage schedule is also subject to change without notice.

Please keep this schedule in mind as you file your property maintenance complaint below.

Would you like to report an issue? Do you have a question or concern?

Use the drop-down menu below to contact us through our messaging system. Please select the option for your inquiry. If your inquiry is for a specific parcel, please include that parcel number.

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Genesee County Land Bank

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